Utterly rude Lufthansa staff topped with incredibly bad customer service

What goes around, comes around…

Some years ago, I flew to Hong Kong with Lufthansa, it was the first time I ever flew with Lufthansa. On the return flight, my little brother and my dad were with me on the same flight. When 3 of us checked in at the Hong Kong airport, we were told that our luggages were 6 kg over between us, as a result we were asked to pay HK$2,052.00 (£160) for the extra weight. Continue reading